Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of frangout.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A***y –
packaging was okii ,a bit damaged but product is good for the price take a bit long for shipment but store communication was really good , thank u
M***v –
It would be gorgeous if the glass of the diffuser had no structural drawings, from which the pixels appear on the image) if you try to replace it, the image will go. Any film of high quality, becomes a camrip quality. And the sound is good, i did not even expect it. But for this money you can indulge)
F***s –
Perfect for the price you have this very well..
A***e –
Received in 20 days to Lithuania. Came damanged a bit,but the product is safe. Instaled yesterday, everything works great. One queation for store: what should I do when the lamp stops wirking, how donI replace it and where do I buy a new one?
M***s –
Great product, can buy without fear. Arrived early! Ta congratulated the store.
I***a –
Walked almost a month, delivered to the door cdek until checked
F***o –
Excellent product for your cost i stop super works well. Just q the box hit and in plug i arrive damaged
L***V –
Everything came in good condition, the packaging is excellent, as i will figure out and test off, while satisfied!
T***l –
Stunning product for a great price. Packed perfectly. Very neat looks, there are no scratches and defects. Included remote control, av wire, power supply, projector, user manual. Also a talonchik. Focus quality stabilizes. It is possible to read from a usb flash drive, micro card, connect via a tv or computer (if you purchase an additional hdmi). Pictures also read, you can play music, watch movies. The sound is normal. The store is very contact and polite.
A***v –
Very cool projector! It’s a pity that the time was tense… Ordered in mid-december, promised to bring until december 31, and brought on january 10. Delivery was carried out by the company cdek. brought directly to the house. The store for contact goes with pleasure. The product itself looks very cute. A huge plus it is that it can work from power bank!
D***n –
I will emphasize good, but only for my money, the pixels are noticeable, but in general
A***v –
Came quite quickly, will go, works only from the network or from the bank, there are no batteries inside (((in the dark room on a white background the norms will be
S***r –
Good
A***n –
Ok so heres the thing! Yes it works, yes the quality is bad, but its not that bad that you cant use it for Movies and othere media. Pros: 1- its small as 2- can use HDMI, AV, USB and MicroSD(but the quality isent that good) 3-can be power by DC and MicroUsb on the back(can be power by a portable phone battery but needs to be strong) 4- says here that the one i have, has a built-in battery i am corently charging, so… update. Aby latter. 5- has A 3.5mm jack(kkhhm khhm Apple) this one can be used for head phones and speaker. 6- preaty loud speaker not kidding. Bad 1- quality is poor, hard to Read text. 2- in theory you could use it for your android… But I am using Sony xperia xa1 ultra, this phone has OTG but Sony took the HDMI(MHL)function out. So seans i wasent able to do it poop! 3- it can Read text to be more acurret TXT format only, the one from windows. 4- The focus isent that good. 5- if using portable battery it need to be very good. i like it for now. More update later.
A***o –
It has arrived very fast, well packed, perfect size, i recommend the product and store. Very satisfied with the purchase. I’ll buy again.
A***v –
Small, compact, convenient, a little noise-cooling, c) the speaker is built-in, if you put the projector on 3 meters and yourself sit in meters 1,5 then you can see the pixels and so nlrm
S***v –
The device works. As was stated and the resolution 320*240, that is, the resolution of the Pixels are visible. Included xbox. Works, but the text due to pixels is unreadable. In general, it is suitable to understand what a projector is and with what it is eaten. Conclusion: 1. 320*240 nothing. In short it’s like watching a street led screen. 2. 400 lumens still not enough. It is necessary to take even brighter. 3. powered by its 12 v power supply and by ordinary android charger (there are different designs) 4. suitable for not very (very, very) fastidious to image quality
A***a –
It was a long time, about a month, the track was irrelevant. Then they wrote to me in contact that they are ready to bring the parcel, that is, the parcel came not to the post office, but through a certain delivery company. And so everyone is happy, i attach the photo, order, only have to wait.
S***o –
looks mint, I will recoment and recommend after use. I just received it and delivery was also fast.
N***v –
Proctor came in a month later. Packed well. Ordered with some other adapter, the store put the adapter under the euro connector, thanks to the seller. I recommend.